Help Desk Administrator, Level II (1312)

Help Desk Administrator, Level II (1312) | Sierra Vista, 85635, Sierra Vista, AZ, US




Job Description 

Zapata Technology seeks a motivated, career and customer-oriented Help Desk II, join our team in Fort Huachuca, ArizonaBecome an integral part of a diverse team that leads the world in Mission, Cyber, and Intelligence Solutions. At Zapata Technology you will help protect our national security while working on innovative projects that offer opportunities for advancement and providing optimal support to our primary Government customers. 

Our company motto, "Saving Lives," drives everything we do. Say yes to your dream job and apply today! Check out the details below and our awesome benefits here.  


Required Skills: 

  • Excellent communications skills: Written and Verbal 
  • CompTIA Security+ or higher certification to meet DoD 8570 certification criteria (IAM level 2 at a minimum) 
  • Must be trained and familiar with DCGS-A Baseline v3.2.5 (service pack 1) administration and maintenance  
  • Technical Proficiency in developing and managing Microsoft Windows 2019 Server, VMWare v7.0, and PostgreSQL database software
  • Manage monthly security and application patches for the Support Center’s servers 
  • Experience with production system roadmaps including patch management timelines, software reviews, change management, and IA review. 
  • Working knowledge of Microsoft Office (Word, PowerPoint, and Excel) 
  • Proficiency with as many of the following items: Linux, Windows Server, overall systems and network administration, group policy management, virtual machines, firewall management, building and managing images, HBSS/AESS, security protocols, Cisco, Active Directory, Domain Naming Service (DNS), Private Key Infrastructure (PKI), PostgreSQL, and SQL Server (preferably within the structure of the DCGS-A software baseline but not required) 



Preferred Skills: 

  • Possess a high degree of originality, creativity, initiative requiring minimal supervision 
  • Be familiar with Atlassian products, specifically Jira and Confluence 
  • Be familiar with DCGS-A Baseline v3.2.5 (service pack 1) 
  • Be familiar with Microsoft Windows 2012 R2/2016 Server, Microsoft Windows 10, & RedHat (RHEL) 6/7/8 operating system (OS) administration and associated hardware 
  • Be familiar with CISCO networking, Local Area Network (LAN) and Wide Area Network (WAN) technologies 
  • Be familiar with Army and DoD security policy/manuals and other IA guiding policy documents 
  • Be familiar with DoD and Army networking environment; using networking concepts and protocols (TCP/IP, DNS, DHCP, LDAP) 
  • Professional Certifications (A+, Network +, VMWare, Computing Environment, etc.) beneficial 


Physical Requirements: 

  • The person in this position frequently communicates with co-workers, management and customers, which may involve delivering presentations. Must be able to exchange accurate information in these situations. 
  • The person in this position needs to occasionally move about inside the office. 
  • The person in this position will need to be able to operate a computer and other office productivity machinery, such as a calculator, copy machine and computer printer. 


  • BS/BA in STEM 5 years of experience; or HS and 8 years of experience; Associates and 6 years of experience can be substituted in lieu of degree. 

Position Type/Expected Hours of Work:  

Full time position  


Travel up to 5%   

Clearance Type:  

Requires a current Secret Clearance and is TS/SCI eligible. Employment is contingent on having or obtaining the required active security clearance or successfully passing the required background check, as well as other factors, including, but not limited to, drug screens.  

AAP/EEO Statement:  

Equal Opportunity Employer – M/F/Disabled/Veteran  

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.  

Zapata Technology, Inc. provides reasonable accommodation to applicants who are veterans or who have disabilities and are unable to fully use our company application system. If you need a reasonable accommodation for any part of the application and hiring process, please notify Christina Hall, EEO Coordinator at